So So Sorry Sony
Posted by Cord Silverstein | Posted in Blog, Trust | Posted on 14-12-2006
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After much discussion in the blogosphere including here, Sony released the following statement in regard to their fake blog:
“Busted. Nailed. Snagged. As many of you have figured out (maybe our speech was a little too funky fresh???), Peter isn’t a real hip-hop maven and this site was actually developed by Sony. Guess we were trying to be just a little too clever. From this point forward, we will just stick to making cool products, and use this site to give you nothing but the facts on the PSP.
Sony Computer Entertainment Americaâ€
This could be the worst apology I have ever read in my entire life. Are they really trying to out due the atrocious way they handled their rootkit fiasco many months back? Are you actually serious with this apology Sony? Let me take a guess, Zipatoni wrote this apology for you? Well that makes all the sense in the world since they created this POS site for you in the first place, why not allow them to see just how far you could get that foot of yours down your throat?? I am real interested in hearing other people’s opinions as maybe I am just not thinking clearly on this issue, but here is my take.
Sony, let me try to paint a picture of where you are right now. You have been caught outright lying to the people you care about most, YOUR CUSTOMERS! The people who go out and sleep on the sidewalks overnight just so they can hand over $600 for your latest and greatest console. These are people who you should be courting, listening to and most importantly, respecting. Though instead you continually show that you have absolutely no regard whatsoever for your customers and more importantly this blog shows that you think of your customers as stupid to say the least.
But let me digress for a moment. I think we all would agree that you are not listening to your customers, but this apology shows that you are not listening to anyone. How many posts have their been in the blogosphere saying that the 3rd grade writing, misspelling, etc. that you had on your fake blog was once again demeaning to your customers? I read at least a half dozen. So what do you do, you come out with an apology with terms like “funky fresh†and “Busted. Nailed. Snaggedâ€. What the hell are you thinking?
Bottom line Sony, you can pretend that you are the cool kid on the block, but it’s time you realize that you’re not. You need to come to the realization that we as consumers are smarter than you think and once you have lost the trust of your customers, it is a very long haul to try to get that back. Though to be honest, by your continued actions, I really don’t think you care. But I have absolutely no doubt that you will start caring very soon as you see your revenue decreasing and companies like Microsoft and Nintendo begin to eat away at your market share. Then when it starts to effect your bottom line, I have a feeling you will be paying much better attention. Unfortunately, that just may be a little too late.
Technorati Tags: Sony, worst apology, lying





[...] I have to be honest usually by this time I would of dropped this whole Sony PSP thing, but after Sony posted that flippant response saying that they were “Too Funky Freshâ€, my opinion is that they deserve everything they get. So the latest episode of Sony putting their proverbial foot in their mouth’s continues as a spoof site of the old, fake, terribly done ‘all I want for xmas is a psp site’ has just launched. It is very funny with some great artwork and pretty much the entire site is dedicated to bashing Sony and their marketing practices which by the past behavior I am all in favor of. Dear Sony, here is a clue for you. This is not going to go away on it’s own. Your degrading remark admitting it was you just added more fuel to this already raging fire. Now it is time that you take your heads out of the sand and do what any 5 year old knows to do when he or she has made a mistake, APOLOGIZE! Just release a press release saying the following: “We did not realize how this blog was going to be seen and we have now come to the realization that the last thing we as a company wants to do is alienate and lie to people most important to us, our customers. This will never happen again and we will begin working to regain your trust immediately.†Share and Enjoy:These icons link to social bookmarking sites where readers can share and discover new web pages. [...]
[...] So let’s give a quick rundown on the life and times of good old Sony lately. First, they launched a blog and lied to everyone about it. Followed by getting caught, but still not realizing or admitting any kind of fault and now they plan on censoring people. Now I agree when it comes to pornography there can be differing opinions, but Sony if you take a look back at history, you will see that censoring people never ever ends up well. In regard to the Blu-ray, I have one word for you Sony – Betamax. [...]