Marketing Hipster

It's the connections that matter …..

  • About Cord
  • Social Media
  • Community
  • Marketing
  • Customer Experience
  • Funny
Subscribe

Sorry Potential Customer, We Don’t Support You

13 February 2007 by Cord Silverstein, 7 Comments

I was reading an article this morning about Wal-Mart launching their movie download store. After I read the above article, I decided to click on the link to Wal-Mart and check out their store. I clicked on the link and here is what I got.

Wal-Mart

Wal-Mart the store that is for everyone as long as you are running Windows OS and have IE 6 or higher. If not, well sorry but, sucks for you.

I was reading here on some recent stats on browser usage and according to The Counter, for Q1 2007, Internet Explorer controlled the market with 84.04%. Mozilla had 11.30%, Safari 2.86%, Opera .56% and Netscape Navigator .06% . Now I am no math whiz, but by my calculations that means that Wal-Mart along with many other places are not supporting 14.78% of the population because they choose not to use the IE browser. Do you have any idea how many millions of people that 14.78% represents? Oh and we have yet to factor in that this “service” Wal-Mart has launched does not support people on Macs.

How does any company, I don’t care if your a behemoth Like Wal-Mart down to a start-up launch a new service and already exclude a nice portion of the population? Does that sound like a wise business move to you?

My next post will be discussing why this service will fail and fail miserably.

  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

Technorati Tags: Wal-Mart, movie download store

Related posts:

  1. Spin Over Quality I am sure most of you have already read their fill on the latest Microsoft controversy. I do not plan...
  2. Poor Customer Service – Why Oh Why? Before I begin, I want to give you a little bit of info on me. I hate to shop. Going...
  3. The Customer Experience – Part 2 In Part 1, we discussed why the customer experience is so important. Now I want to focus on how and...
  4. The Customer Experience – Part 1 The first time I remember really being introduced to the term “The Customer Experience” was from a gentleman named Michael...
  5. Customer Feedback – You Need it One of the things that I hate most in this world is going to a mall. It doesn’t matter if...

7 Responses to “Sorry Potential Customer, We Don’t Support You”

  1. Evan 13 February 2007 at 10:03 am #

    you can’t make everyone happy. Most of the windows security holes come from supporting legacy hardware and being compatible for just about every device out there.

    An interesting study would be how many users of FireFox, Safari, and Opera, actually shop at Wal-mart. I’d bet not many.

  2. Cord Silverstein 13 February 2007 at 11:11 am #

    Evan,

    Not supporting everyone and only supporting one browser I think is quite different. More importantly, when it comes to security issues are there any browsers or OS’s out there that has more holes than Windows and IE?

  3. Dave C. 13 February 2007 at 4:48 pm #

    Doh! Should have read this one first. My comment in the other post seems redundant now.

  4. Jeremy 14 February 2007 at 8:51 am #

    It’s worse than Wikipedia leads you to believe. Check out these browser statistics. Try 31%!!!!!

    More at SEL.

  5. Tim Welch 14 February 2007 at 9:10 am #

    Further proof that Wal Mart Sucks : )

  6. Cord Silverstein 14 February 2007 at 9:13 am #

    Tim, I think this is further proof that Wal-Mart just does not get it.


Leave a Reply

Click here to cancel reply.

CommentLuv Enabledshow more

Subscribe without commenting

  • twitter Twitter View my profile
  • linkedin Linkedin View my profile
  • posterous Posterous View my profile
  • facebook Facebook View my profile
  • friendfeed Friendfeed View my profile
  • delicious Delicious View my profile
  • stumbleupon Stumbleupon View my profile
  • youtube Youtube View my profile
  • Slideshare Slideshare View my profile
  • Skype Skype View my profile
  • Foursquare Foursquare View my profile
  • flickr Flickr View my profile

Subscribe to Marketing Hipster via Email

Enter your email address:

  • Lifestream
  • Popular
  • Comments
  • Tags

  1. Yesterday

    1. Posted a comment.

      10:01pm via coComment

  2. September 2nd

      • McDonald's
      • Capstrat

      Checked in 2 times.

      3:01am via Foursquare

    1. Posted a comment.

      12:54am via coComment

    2. Posted a comment.

      11:29pm via coComment

    3. Posted a comment.

      10:26pm via coComment

    4. Posted a comment.

      9:42pm via coComment

    5. Posted a comment.

      8:38pm via coComment

  3. September 1st

      • Capstrat
      • Hipster House

      Checked in 2 times.

      3:19am via Foursquare

    1. Posted a comment.

      8:45am via coComment

  4. August 31st

    1. Posted a comment.

      5:52am via coComment

  5. August 30th

    1. Posted a comment.

      12:56am via coComment

      • Hipster House
      • Capstrat

      Checked in 2 times.

      12:36am via Foursquare

  6. August 28th

      • Harris Teeter
      • Bank Of America
      • Hipster House

      Checked in 3 times.

      10:04pm via Foursquare

    1. Posted a comment.

      1:37pm via coComment

  7. August 27th

      • Capstrat
      • Kenan-Flagler Business School
      • Hipster House

      Checked in 3 times.

      3:46am via Foursquare

  8. August 26th

    1. Checked in at Hipster House

      12:49am via Foursquare

    2. Posted a comment.

      5:32pm via coComment

    3. Posted a comment.

      4:51pm via coComment

    4. Posted a comment.

      6:26am via coComment

  9. August 25th

      • Hipster House
      • Capstrat

      Checked in 2 times.

      3:35am via Foursquare

    Upstream

  • An iPhone Funny
  • Amazing Video
  • MyBlogLog 101 - Part 1
  • MyBlogLog 101 - Part 2
  • Comment Spam - Your Opinion is Needed
  • Kate Catlin: I love this post - what a fun comparison! I am es...
  • lebeau: The iphone is a toy!!!!!!!!!!!...
  • Jake Bernstein: It's so true. Social media and fantasy football ar...
  • Karl Sakas: "You continually have the opportunity to reinvent ...
  • marty: Long Twitter handles. Cuts into the 140 when you r...
advertising agency-client relationship Age of Conversation art & copy Blackberry blogs brand monitoring communications Community Congressman Bob Etheridge content crisis communications customer experience Dan Hesse department of energy details engagement engaging fantasy football great work kevin smith links Listening to customers marketing oldspice online conversations Online Marketing 101 online monitoring PR search engine optimization seo Social Media social media triage southwest Sprint sweat the small stuff TED time warner cable triangle ama trust twitter Twitter fail two-way conversation video We are the world

Recognized

Twitter Feed

Recent Comments

  • Kate Catlin on Social Media and Fantasy Football
  • lebeau on An iPhone Funny
  • Jake Bernstein on Social Media and Fantasy Football
  • Karl Sakas on Social Media and Fantasy Football
  • marty on Twitter Fails
  • Fadra on 5 Tips for the Department of Energy’s Social Media Strategy
  • Fadra on Twitter Fails
  • Cord Silverstein on Social Media and Fantasy Football

Top Commentators this Month

  • No commentators.

Photos on flickr

Blogroll

  • Andy Beal
  • Angela Connor
  • Brian McDonald
  • Capstrat Blog
  • Dan London
  • David Barbara
  • Dawn Crawford
  • Erin Lane
  • Fadra Nally
  • Garnish Bar
  • Gregg Morris
  • Jay Dolan
  • Jim Hazen
  • JP Sherman
  • Karl Sakas
  • Lydia Simmons
  • Nathan Gilliatt
  • Phil Buckley
  • Punk Rock HR
  • Rob Laughter
  • Shannon Glutting
  • Sports Underground
  • Steven Keith
  • Tom Dwyer

Archives

  • July 2010 (7)
  • June 2010 (10)
  • May 2010 (2)
  • February 2010 (2)
  • July 2009 (1)
  • June 2009 (1)
  • January 2009 (1)
  • January 2008 (4)
  • November 2007 (10)
  • September 2007 (10)
  • August 2007 (10)
  • July 2007 (33)
  • June 2007 (30)
  • May 2007 (20)
  • April 2007 (28)
  • March 2007 (43)
  • February 2007 (43)
  • January 2007 (43)
  • December 2006 (18)
Get Adobe Flash playerPlugin by wpburn.com wordpress themes

Copyright © Marketing Hipster 2010. All Rights Reserved.

A proud member of the WooThemes logo family