Sorry Potential Customer, We Don’t Support You
I was reading an article this morning about Wal-Mart launching their movie download store. After I read the above article, I decided to click on the link to Wal-Mart and check out their store. I clicked on the link and here is what I got.

Wal-Mart the store that is for everyone as long as you are running Windows OS and have IE 6 or higher. If not, well sorry but, sucks for you.
I was reading here on some recent stats on browser usage and according to The Counter, for Q1 2007, Internet Explorer controlled the market with 84.04%. Mozilla had 11.30%, Safari 2.86%, Opera .56% and Netscape Navigator .06% . Now I am no math whiz, but by my calculations that means that Wal-Mart along with many other places are not supporting 14.78% of the population because they choose not to use the IE browser. Do you have any idea how many millions of people that 14.78% represents? Oh and we have yet to factor in that this “service” Wal-Mart has launched does not support people on Macs.
How does any company, I don’t care if your a behemoth Like Wal-Mart down to a start-up launch a new service and already exclude a nice portion of the population? Does that sound like a wise business move to you?
My next post will be discussing why this service will fail and fail miserably.
Technorati Tags: Wal-Mart, movie download store
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you can’t make everyone happy. Most of the windows security holes come from supporting legacy hardware and being compatible for just about every device out there.
An interesting study would be how many users of FireFox, Safari, and Opera, actually shop at Wal-mart. I’d bet not many.
Evan,
Not supporting everyone and only supporting one browser I think is quite different. More importantly, when it comes to security issues are there any browsers or OS’s out there that has more holes than Windows and IE?
Doh! Should have read this one first. My comment in the other post seems redundant now.
It’s worse than Wikipedia leads you to believe. Check out these browser statistics. Try 31%!!!!!
More at SEL.
Further proof that Wal Mart Sucks : )
Tim, I think this is further proof that Wal-Mart just does not get it.