Comments on: Verizon Wireless, where did we go wrong?

By: CC

CC — Tue, 01 Dec 2009 20:20:59 +0000

ditto on the Verizon customer service issues. Where is the love for loyalty. We are on the hook for some much in monthly charges, if I were Verizon I’d make sure my customer had a functioning device they would be VERY happy with and keep all of us texting/talking addicts hooked on their line. We’ve had a recurring nightmare of customer service re: a Samsung saga that has been “replaced” 3 times by mail with reconditioned equally crappy Samsung sagas from Verizon. If they would just let me switch to a Blackberry I’d stay, but the nimrods on the customer phone lines can’t see the big picture. So I’m waiting until Jan when one of our family’s four verizon phone contracts is up and moving over to the I-Phone and AT&T. And at this point, it’s really become about the principle of them treating long term loyal customers like crap.

By: Cord Silverstein

Cord Silverstein — Wed, 23 Sep 2009 19:11:56 +0000

Pete,

Thanks so much for your Gazelle recommendation. I will try them out. Best.

By: PetePete

PetePete — Mon, 21 Sep 2009 20:13:36 +0000

Had the same problem with Verizon when I bought my Storm. I gave it a while to grow on me, but it never did (could never get used to the clickable screen and the horrendously slow OS). Thought I could get a different type of BB through Verizon and they said, “Sure…for the retail price of the phone.” “How much is that?” I asked. “$499″ they said. “WHAT?!?”

Solution: got an iPhone from AT&T and sold my BB Storm to a site called Gazelle.com that deals in used electronics. They gave me $140 for it, enough to recoup the cost of breaking the Verizon contract. You may want to consider doing something like that.

By: Cord Silverstein

Cord Silverstein — Fri, 28 Aug 2009 14:25:58 +0000

Bobby,

I appreciate you looking up my bio, but I don’t really see any correlation to work I did for Verizon more than a decade ago and my issues I have with their service. But once again thanks for looking up my bio. Also, I really am not that interested in being “hip”, but I have no doubt it is very important to you. Go nutty with your bad self.

By: Bobby Phone

Bobby Phone — Fri, 28 Aug 2009 13:44:45 +0000

“For instance, he increased traffic to verizonwireless.com by tenfold with an online media buy and a viral marketing campaign.”

did you ever mention that?

go for the iphone, much more hip to admit problems with.

By: Anders Online Marketing

Anders Online Marketing — Tue, 11 Aug 2009 14:46:33 +0000

I am working with marketing in Denmark and is searching for inspiration in the digital world. Thanks for inspiration