Archive: Customer Experience
Thanks for stopping by! Hey, why don't you do what all the cool kids are doing and subscribe to my RSS feed? You know you want to, so go ahead, be bad, be very very bad... :) Thanks. We all should send a special thank you to all the spammers out [...]
I have written a couple of posts discussing my unhappiness with the Yahoo! Mail Beta. You will notice in the comments for each one of those posts, Ryan Kennedy, Yahoo! Mail’s Beta Evangelist was nice enough to stop by and comment on some of my thoughts. One of my biggest issues that [...]
As you saw from my last post, I had a little bit of trouble getting into Wal-Mart’s new movie download service. I like many other millions of people use Firefox as my browser and Wal-Mart does not support it. I would suspect the reason for this is that Firefox is open source which [...]
I was reading an article this morning about Wal-Mart launching their movie download store. After I read the above article, I decided to click on the link to Wal-Mart and check out their store. I clicked on the link and here is what I got.
Wal-Mart the store that is for everyone as long [...]
While I was working for Dell, we had this saying that each one of us were sharks all swimming in a relatively small ocean. If anyone one of us started to slow down or stop, we would be eaten by another. It might of been a little over the top, but it did [...]
Did you see the Snickers commercial named “Chest Hair” during the Superbowl? If not, you can watch it below. Now even though I am very in touch with my feminine side, I ask a very simple question. How does two men kissing followed by them tearing out their chest hair make you [...]
I posted at the end of the year, along with a great deal of other bloggers, predictions of what I think will happen in good old 2007. Well one of my top 10 happened today when it was announced that Michael Dell will be coming back as CEO of the company he founded, Dell [...]
Recently I discovered this great blog through MyBlogLog called the The Art of Intimacy. It has nothing to do with marketing or the web. Jennifer, the author, just writes about life and love. What could me more important? I have always been under the mindset that it did not matter what the [...]
I am sure most of you have already read their fill on the latest Microsoft controversy. I do not plan on discussing it any further here. Just for the sake of anyone who is not up to date, Microsoft paid a blogger to write information on Wikipedia regarding an open source page. [...]
There is a great article on Marketingprofs: Daily Fix by Leigh Duncan called Killing the Customer Gnats! It’s a great example on how companies while focusing on the big picture can let little things slip through the cracks and really hurt the customer experience.
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Marketing Hipster is a weblog written by Cord Silverstein, a interactive marketer, friend of children, small animals and Deadheads
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